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Chill Collection

privacy policy

Personal information protection basic policy


We comply with laws and regulations regarding the protection of personal information, handle all personal information entrusted to us by our customers carefully, and take the utmost care to do so.

About collection of personal information


We ask you to provide personal information when making a store reservation. In addition, we may ask you to provide personal information when you come to the store or when you make a reservation or make an inquiry by phone.
In principle, the personal information of these customers will be provided directly by the customer, and will not be obtained by any other unauthorized acquisition method.

About the purpose of use of personal information


Personal information entrusted to us by our customers will be used for the following purposes.

  1. ご予約、お問い合わせなど、お客様とのご連絡
    Contact with customers for reservations, inquiries, etc.
  2. お客様への店舗及びサービスの情報のお知らせ
    Notification of store services and service information to customers
  3. 私どものサービス改善のための調査
    Survey for improving our service


We will not collect or use your personal information beyond the scope necessary to achieve the above purpose of use.

About management of personal information


We take the utmost care to keep the personal data of registered customers accurate and up-to-date, and systematically to prevent leakage, loss or falsification of personal data, and to manage the safety of other personal data, human and physical measures are taken. We will responsibly manage the personal information we receive, and will promptly respond to requests for correction or deletion of the content of the information.

About the provision of personal information to a third party


We will not provide or disclose your personal information to the outside except in the following cases.

  1. お客様の同意があった場合
    With your consent
  2. 法令に基づき要請された場合
    When requested by law


If you outsource the handling of your personal data to an external company for the purposes listed above, we will conclude a confidentiality agreement regarding the handling of personal information in advance and properly supervise the outsourced company.

About revision of personal information protection basic policy


We may revise the content of the personal information protection policy by reviewing it properly.